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Making Use of Your Values (Part 3)

How are you making use of your values? Do they enhance your environment?  I’ve been writing about leading by your values in my recent posts. Part 2. Leaders who follow their values are seen as authentic, and are appreciated because they’re genuine and trustworthy. They…

Values – As Warnings (Part 2)

Larsen also states that leaders whose roles are misaligned with their values experience inner conflict, stress, or frustration. It is fairly common in my work as a business coach to come across leaders and business owners who are facing hardships without recognising the reasons. It…

Coaching Conversation (Part 3)

Giving Back the Monkey People don’t need to be managed; they need to be unleashed. ~ Richard Florida, Professor of Urban Theory In 1974, William Oncken wrote one of the two bestselling articles in Harvard Business Review: “Management Time: Who’s Got the Monkey?” The piece…

Coaching Conversations (Part 2)

I’ve been writing about the need for managers and leaders to improve performance (this post) by helping employees to think better and improve their abilities to problem solve. Until managers learn to do this, they will continue to contribute to employee disengagement. Starting a coaching…

Coaching Conversations (Part 1)

Teaching People to Think Leadership practices need to keep up with the realities of organisational life. There’s an increasing gap between the way employees are managed and how they want to be managed. One cannot teach a man anything. One can only enable him to…

How to Engage with a Disgruntled Customer

One of the common challenges that all businesses must navigate is how to deal with irate or upset customers. It is, after all, a mantra that businesses should always try and please the customer. (Whether this is necessary true is an article for another day.)…