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Are you a level 1 or 2 thinker?

Decision making is as much art as science. The goal, if we have one, is not to make perfect decisions but rather to make better decisions than average. To do this we require either good luck or better insight. And since luck isn’t really much…

Stopping self destructive behaviour

What happens when a business owner has self-destructive or business harming leadership behaviours? What happens when family members don’t get on well in business? What do we do? How do they change? It makes me think of my favourite skit of all time (watch here),…

Delegation vs. Empowerment

Delegation is good but empowerment is better. Building a business is like one big project in delegation. In the beginning you wear all of the hats and as cash flow allows you methodically hire and train others to do things you no longer have time…

Most small-business owners aren’t planning ahead

The vast majority of businesses in Australia are small businesses and many of those are family owned operations or partnerships. Unlike large companies, small businesses and partnerships without solid succession plans often fail when the owner or a senior-level partner retires, becomes incapacitated or dies….

Identifying your target market

Trying to satisfy a wide range of different needs is rarely effective. Splitting your customers into different groups of similar people will enable you to market your products or services specifically to the ones that will be most profitable to you. Identifying your target market…