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How to Engage with a Disgruntled Customer

One of the common challenges that all businesses must navigate is how to deal with irate or upset customers. It is, after all, a mantra that businesses should always try and please the customer. (Whether this is necessary true is an article for another day.)…

How to Make Your Small Business More Resilient

Resilience is a crucial trait for successful businesses of any size, but smaller endeavors are at higher risk of being negatively impacted by changing market forces or unforeseen events. How you structure and manage your business will be the primary factor in how it reacts…

How SME’s Can Manage Millennials

I recently had the pleasure of being interviewed by Leigh Johnston from Employsure as to how small business owners can recruit, manage, and retain millennial employees. It is called “Managing Millennials with …….”.  My interview is 2nd and starts at 18 minutes. You can listen…

Are you a level 1 or 2 thinker?

Decision making is as much art as science. The goal, if we have one, is not to make perfect decisions but rather to make better decisions than average. To do this we require either good luck or better insight. And since luck isn’t really much…