The quality of your customer service will determine much of your startup’s success. Treat your consumers well and not only will they come back for more, they will be more willing to overlook the inevitable hiccup in your service. Fortunately, there is much you can do to refine your customer service program. Here are 9 …
9 Tips Any Entrepreneur Can Use to Improve Their Customer Service Read More »
Small business owners tend to find social media useful as a way to stay in touch with their customer base. Social media engagement, however, often leads to stress. Many business owners take care of their social media on their own and tend to feel inadequate, or not fully capable in that capacity. Managing social media …
5 Tips to Help You Escape Social Media Anxiety as a Small Business Owner Read More »
Becoming an entrepreneur and starting your own business is like a child taking their very first steps. You will make mistakes, have downfalls, and experience hardship but whilst this may cause immense stress, it is not all negative. With perseverance and a major positive attitude, you may very well push past these issues and thrive. …
Why Starting a Business can Create Strain on your Mental Health Read More »
While it’s still important you take a well-earned break to recharge and refuel this holiday season, there are plenty of things you can also use the quiet time for, such as improving business processes, researching new markets or nurturing fresh business ideas. We spoke with some Aussie small business experts to get their advice on …
5 ways to use the EOY downtime to your advantage Read More »
Setting up a physical storefront can be a stroke of genius or a sign of madness. The whole world is caught up in the current COVID pandemic and the economy is experiencing unprecedented ebbs and flows – is either a stroke of genius or a sign of madness. A genius understands that some customers enjoy …
How to set up your business idea online before setting up a physical storefront Read More »
George Bernard Shaw pointed out that “the single biggest problem in communication is the illusion that it has taken place.” Communicating is an integral part of our everyday life. We talk for several hours to people each day while we also communicate through emails, texts and video calls. A study shows that we spend more …
Bring People and Ideas Together with Conversations – Real Conversations Read More »
Decision making is as much art as science. The goal, if we have one, is not to make perfect decisions but rather to make better decisions than average. To do this we require either good luck or better insight. And since luck isn’t really much of a plan, we should probably focus on better insight. …
Have you been operating your business for a while now, and have the lingering feeling that things could just be doing better than they currently are? I often talk to people just like you, and it’s all about making a decision to really be strategic with your business operations. If you’re ready to take the …
Delegation is good but empowerment is better. Building a business is like one big project in delegation. In the beginning you wear all of the hats and as cash flow allows you methodically hire and train others to do things you no longer have time to do or need to be doing. It’s arguably one …
The vast majority of businesses in Australia are small businesses and many of those are family owned operations or partnerships. Unlike large companies, small businesses and partnerships without solid succession plans often fail when the owner or a senior-level partner retires, becomes incapacitated or dies. What’s more, problems can arise when partners no longer get …
Most small-business owners aren’t planning ahead Read More »
As an entrepreneur, your personal integrity is critical for getting and keeping the support of investors and team members, and your company’s integrity is critical for getting and keeping customers and vendors. But in a practical sense, what does that really mean? Most definitions of integrity include something like “the quality of being honest and …
5 Ways to See If Your Business Integrity is Showing Read More »
Trying to satisfy a wide range of different needs is rarely effective. Splitting your customers into different groups of similar people will enable you to market your products or services specifically to the ones that will be most profitable to you. Identifying your target market Start to identify the different segments among your existing customers …
