Author: admin

How to Engage with a Disgruntled Customer

One of the common challenges that all businesses must navigate is how to deal with irate or upset customers. It is, after all, a mantra that businesses should always try and please the customer. (Whether this is necessary true is an article for another day.)…

How to Make Your Small Business More Resilient

Resilience is a crucial trait for successful businesses of any size, but smaller endeavors are at higher risk of being negatively impacted by changing market forces or unforeseen events. How you structure and manage your business will be the primary factor in how it reacts…

How SME’s Can Manage Millennials

I recently had the pleasure of being interviewed by Leigh Johnston from Employsure as to how small business owners can recruit, manage, and retain millennial employees. It is called “Managing Millennials with …….”.  My interview is 2nd and starts at 18 minutes. You can listen…

Are you a level 1 or 2 thinker?

Decision making is as much art as science. The goal, if we have one, is not to make perfect decisions but rather to make better decisions than average. To do this we require either good luck or better insight. And since luck isn’t really much…

Stopping self destructive behaviour

What happens when a business owner has self-destructive or business harming leadership behaviours? What happens when family members don’t get on well in business? What do we do? How do they change? It makes me think of my favourite skit of all time (watch here),…

Delegation vs. Empowerment

Delegation is good but empowerment is better. Building a business is like one big project in delegation. In the beginning you wear all of the hats and as cash flow allows you methodically hire and train others to do things you no longer have time…

Most small-business owners aren’t planning ahead

The vast majority of businesses in Australia are small businesses and many of those are family owned operations or partnerships. Unlike large companies, small businesses and partnerships without solid succession plans often fail when the owner or a senior-level partner retires, becomes incapacitated or dies….

Identifying your target market

Trying to satisfy a wide range of different needs is rarely effective. Splitting your customers into different groups of similar people will enable you to market your products or services specifically to the ones that will be most profitable to you. Identifying your target market…