Evan Goodman

Leadership Skills

9 Tips Any Entrepreneur Can Use to Improve Their Customer Service

The quality of your customer service will determine much of your startup’s success. Treat your consumers well and not only will they come back for more, they will be more willing to overlook the inevitable hiccup in your service. Fortunately, there is much you can do to refine your customer service program. Here are 9 …

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Why Starting a Business can Create Strain on your Mental Health

Becoming an entrepreneur and starting your own business is like a child taking their very first steps. You will make mistakes, have downfalls, and experience hardship but whilst this may cause immense stress, it is not all negative. With perseverance and a major positive attitude, you may very well push past these issues and thrive. …

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Adaptive Leadership Is What We Need Right Now

The uncertain times brought on by the ongoing COVID-19 poses unique and new leadership challenges to public health specialists and business leaders. Clearly, the right kind of leadership determines the success of nations and humanity in times of multi-dimensional and complex crises. Leaders are expected to provide exceptional leadership even as socio-economic foundations are being …

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How to Motivate Staff – Insights in to Vroom’s Expectancy Theory

Developed in 1964, Vroom realized that performance in the workplace was based on factors impacting the individuals. These included knowledge, abilities, experience, and personality. However, regardless of these factors if the three crucial variables were fulfilled each employee would be motivated to perform at a higher level to make things better for themselves. The first …

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Bring People and Ideas Together with Conversations – Real Conversations

George Bernard Shaw pointed out that “the single biggest problem in communication is the illusion that it has taken place.” Communicating is an integral part of our everyday life. We talk for several hours to people each day while we also communicate through emails, texts and video calls. A study shows that we spend more …

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Others are Depending On You – Leading while Adapting

Fact: The next few months are going to be testing for SME’s and their owners.. It is understandably hard to stay calm and focussed, particularly for those around you, when you (owner or leader) are trying to adjust to a very new and fast changing environment. When we are put in this position of vulnerability, the natural tendency is to …

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How to turn grumpy employees into satisfied employees – insights from Herzberg’s two-factor theory

Hand on your heart – ask yourself -are you totally satisfied with your job? You are not likely to be all that dissatisfied, after all, the job pays the bills and most of the people who you workd with ‘ok’. However, you are unlikely to be ‘super happy’.  A study by Deloitte revealed that meaningful …

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